Return Policy - LaCowboyerie / LaCowboyerie.ca
Product Types: Boots and items available on the website.
Return Timeframe: Customers have 14 days from the receipt of their order to initiate a return.
Return Conditions: Products must be returned in their new condition, with all original accessories and packaging.
Exchange and Refund: We prioritize exchanges as the primary solution. However, customers also have the option to receive a refund if they desire. Please note that if an exchange has already been processed, no refund will be possible. In the case of a refund for a previous exchange, the refund amount will be adjusted accordingly.
Right of Refusal: LaCowboyerie reserves the right to refuse a refund if the exchange option is deemed feasible and appropriate by our team.
Return Process:
Customers must send an email to info@lacowboyerie.ca, indicating their order number, reason for the return, and desired exchange (if applicable). Our customer service team will respond promptly with return instructions and any additional necessary information.
Return Fees: Return fees are the responsibility of the customer.
Refund Processing: Once the returned product is received and inspected, refunds will be processed within 14 business days.
Exceptions: No exceptions are provided in this return policy.
Communication: This return policy is accessible on our website in the dedicated section for the return policy.